Total hourly compensation: $24.20 - $25.59 per hour - about $50,300 to $53,200 a year at 2,080 paid hours
Location: Frances Perkins Building, 200 Constitution Avenue NW, Washington, DC 20210 Schedule: Full-time, Monday through Friday, scheduled within a 7:00 a.m. to 7:00 p.m. tour of duty Read this part first This posting is for a roster, not an opening we are filling today. Connexus Hub holds the contract with the U.S. Department of Labor for No Surprises Act complaint processing, and performance begins September 29, 2026. Separate from the core team, the contract carries an optional surge component of up to 30 additional operators that the Government may activate if complaint volume requires it. The Government may activate all of it, part of it, or none of it. We do not control that decision and we cannot predict it. Joining this roster is not a job offer and carries no guarantee of work. What it does is put you first in line, with your paperwork already moving, on the day a decision comes. We are being direct about this because the alternative is wasting your time. If you need a confirmed start date, apply to our core operator openings instead and we will point you there. Why the roster exists Federal suitability processing takes weeks, and nobody may begin work before it comes back favorable. If we waited for an activation notice to start recruiting, the Government would wait months for help it needs immediately. Building the roster in advance means that when an activation comes, we are sending completed packets rather than posting a job. In practice that means we will interview you, make a conditional selection, and keep in touch while the roster stands. If you already hold a current favorable federal suitability determination, your timeline shortens considerably. Tell us in your application whether you hold a current favorable federal suitability determination, and roughly how much notice you would need to start. Both materially affect where you sit on the roster. The work Providers and their billing offices file complaints against health plans under the No Surprises Act, the federal law protecting patients from surprise medical bills. The Agency has 60 days to respond to each one. Surge operators do the same work as the core team, at the same standard.AO Garcia Agency offers a flexible work-from-home role with a supportive team and opportunities for growth. You will conduct virtual consultations, assess client needs, and guide families toward suitable financial solutions. This position emphasizes relationship building...
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